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  3. Remote Support Specialist jobs in the United States

Remote Support Specialist jobs in the United States

Job type
Job type
Salary
Min. salary, $/year
Level
Level
Other remote roles in USA:
  • Customer Support Specialist
  • Customer Support Associate
  • Customer Service Representative
  • Customer Support
  • Customer Care Specialist
  • Customer Service Associate

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      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

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Aug 23, 2025

Support Specialist — Remote Opportunities Across the USA

Companies nationwide are expanding their customer care teams, and remote support specialist jobs in the USA are among the fastest-growing opportunities in the field. With 263 open positions available, this is an excellent moment for detail-oriented professionals to join a team that values flexibility and strong communication. The demand reflects a broader shift toward distributed, tech-enabled service teams.

Successful candidates typically bring excellent written and verbal communication skills, patience, and a genuine desire to help customers solve problems quickly. Familiarity with help desk software, CRM systems, and ticketing platforms is highly valued, along with the ability to multitask across chat, email, and phone channels. Employers seeking to hire a support specialist often prioritize adaptability, empathy, and a calm approach to troubleshooting under pressure, since these traits directly impact customer satisfaction and retention.

Remote work has become the standard setup for many support specialist positions, allowing companies to tap into talent across different states without geographic limitations. Organizations increasingly offer flexible schedules, home-office stipends, and digital collaboration tools to support distributed teams. Hiring outlook remains strong as businesses continue investing in customer experience, making this a stable and rewarding path for those pursuing support specialist vacancies.

If you are ready to grow your career in customer support, now is the time to explore current support specialist openings. Global Work AI connects skilled professionals with companies actively hiring across the country, making it easier to find a role that fits your goals. Take the next step and discover how your skills can make an impact today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What does a remote support specialist do on a daily basis?

    A remote support specialist typically spends the day answering customer or employee questions, troubleshooting issues, and documenting each interaction in a ticketing system. In U.S. remote roles, the work often includes email, chat, and phone support, plus follow-ups to make sure problems are resolved. You may also update help center articles, escalate complex cases, and coordinate with technical teams when needed. The best candidates stay organized, communicate clearly, and move quickly between tasks, so it helps to review current support specialist listings to see how responsibilities vary by employer.
  • What skills and qualifications are required for a support specialist job in the USA?

    Employers in the USA usually look for strong communication, problem-solving, and customer service skills, along with the ability to learn software quickly. Many support specialist jobs prefer a high school diploma or equivalent, while some remote positions ask for an associate degree or relevant certifications. Comfort with troubleshooting, basic technical knowledge, and professional written English are valuable in remote work. Because requirements differ by company, compare postings carefully to see whether they emphasize help desk experience, SaaS support, or industry-specific knowledge before applying.
  • How much does a remote support specialist make in the USA?

    Pay for a remote support specialist in the USA often depends on experience, industry, and whether the role is customer support, IT support, or product support. Nationally, many entry-level positions fall in the mid-$30,000s to mid-$40,000s annually, while experienced specialists can earn more, especially in software and technical environments. Remote employers may also offer bonuses or benefits that affect total compensation. To get the most accurate picture, check current U.S. listings and compare salaries with similar roles like customer support representative or help desk specialist.
  • Is previous customer service or technical support experience required for a support specialist role?

    Previous experience is helpful, but it is not always required for a support specialist role. Many employers in the USA hire candidates with transferable experience from retail, call centers, hospitality, or admin work, especially if they show strong communication and problem-solving skills. For more technical remote positions, some background in IT support, troubleshooting, or software help desk work can be important. If you are newer to the field, look for entry-level listings and highlight any experience handling customers, resolving issues, or using support tools.
  • What tools, ticketing systems, or CRM software should a support specialist know?

    A remote support specialist is often expected to work with ticketing and CRM platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Jira Service Management, or ServiceNow. Many U.S. employers also value comfort with chat tools like Slack or Microsoft Teams, plus knowledge bases and screen-sharing software. The exact stack depends on the company and whether the role is customer-facing or internal support. Reviewing the tools mentioned in job ads can help you target the systems most worth learning before you apply.
  • How does the hiring process work for a remote support specialist position?

    The hiring process usually starts with an online application and a resume screening, followed by one or more interviews focused on communication style, troubleshooting ability, and remote work readiness. In the USA, some companies include a written assessment, role-play scenario, or short technical test to see how you handle tickets and customer issues. Final steps may include reference checks, background screening, and discussion of schedules, equipment, and time zone coverage. Since remote hiring can move quickly, it helps to prepare examples of real support situations and review similar openings.
  • What career growth opportunities are available after a support specialist job?

    A support specialist role can lead to several career paths in the USA, especially in remote companies with structured teams. Common next steps include senior support specialist, team lead, customer success manager, technical account manager, operations coordinator, or help desk analyst. If you build strong product knowledge and data skills, you may also move into training, QA, or support operations. Career growth often depends on performance, certifications, and cross-functional experience, so it is worth comparing related roles to see which direction fits your long-term goals.

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263 jobs found

  • Pearson

    Pearson

    Today

    Specialist, customer service - faculty support

    About this role / What you will be doing The successful applicant will join a team responsible for providing the highest level of faculty support to Pearson educators, answering inquiries and...

    remote, United States
    Full TimeJunior (<2 years)
  • Fiserv

    Fiserv

    Today

    Client support specialist

    Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...

    remote, United States
    $39k – $53k/yrFull TimeJunior (<2 years)
  • Converge Technology Solutions

    Converge Technology Solutions

    Today

    Customer support specialist

    Job Summary Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software,...

    remote, United States
    Full TimeJunior (<2 years)
  • Edmentum

    Edmentum

    Today

    Technical support specialist

    WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning...

    remote, United States
    $38k – $45k/yrFull TimeSenior (5+ years)
  • Hireframe

    Hireframe

    Today

    Technical support specialist

    As a Technical Support Specialist , you’ll be a customer-facing member of our Tier 2 support team, handling product issues that require deeper troubleshooting or coordination beyond frontline...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Rithum LinkedIn Board

    Rithum LinkedIn Board

    Today

    Software support specialist

    Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for...

    remote, United States
    $45k – $70k/yrFull TimeJunior (<2 years)
  • WIN Home Inspection

    WIN Home Inspection

    a day ago

    Product support specialist

    ABOUT THE PRODUCT SUPPORT SPECIALIST ROLE: WIN is looking for Product Support Specialists to provide exceptional support to users of our cloud-based applications and digital products. You will...

    remote, United States
    Full TimeJunior (<2 years)
  • Jenzabar

    Jenzabar

    3 days ago

    Technical support specialist i

    Jenzabar is looking for a highly motivated Technical Support Specialist I to join our fast‑paced, customer‑focused Support organization. This role provides technical troubleshooting, functional...

    remote, United States
    $47k – $56k/yrFull TimeJunior (<2 years)
  • Expressable

    Expressable

    7 days ago

    It support specialist

    IT Support Specialist Status: Full-Time Non-Exempt | Direct Hire Pay: $30.00-$32.00 per hour Location: Remote We're a fast-growing, fully remote organization on a mission to make a real difference —...

    remote, United States
    $60k – $65k/yrFull TimeMiddle (2-4 years)
  • Advarra

    Advarra

    7 days ago

    Product support specialist ii

    At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative...

    remote, United States
    $58k – $97k/yrFull TimeMiddle (2-4 years)
  • UnitedHealth Group

    UnitedHealth Group

    7 days ago

    Tech support specialist

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...

    remote, CA, United States
    $40k – $73k/yrFull TimeJunior (<2 years)
  • Glytec

    Glytec

    8 days ago

    Application support specialist

    Job Details: Job Location: Atlanta (HQ) - Atlanta, GA, Position Type: Full Time, Salary Range: Undisclosed Application Support Specialist Remote (U.S.) • Full-Time • 24/7 On-Call Rotation For 20...

    remote, United States
    Full TimeJunior (<2 years)
  • Rippling

    Rippling

    8 days ago

    Customer support specialist - benefits marketplace

    About the team The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT...

    remote, CA, United States
    $44k – $46k/yrFull TimeJunior (<2 years)
  • BizLibrary

    BizLibrary

    8 days ago

    Technical support specialist

    Job Overview BizLibrary is seeking a Technical Support Specialist who thrives on solving complex problems and delivering an exceptional client experience. In this role, you'll serve as a trusted...

    remote, United States
    $50k – $55k/yrFull TimeMiddle (2-4 years)
  • Aquila

    Aquila

    9 days ago

    Customer support specialist, infinity

    Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At...

    remote, United States
    Full TimeJunior (<2 years)
  • Concept Plus, LLC

    Concept Plus, LLC

    10 days ago

    User support specialist

    About the role Concept Plus is seeking a User Support Specialist to provide Tier 1 and 2 user support and escalate Tier 3 issues for the Scrum team supporting the KDSS platform. Run calls for status...

    remote, United States
    Full TimeJunior (<2 years)
  • Cantata Health Solutions, LLC

    Cantata Health Solutions, LLC

    10 days ago

    Support services specialist

    This is a remote position. The Support Services Specialist is responsible for screening, diagnosing, researching, resolving and/or providing support to end-users for software application, systems,...

    remote, United States
    $65k – $75k/yrFull TimeMiddle (2-4 years)
  • Fetch

    Fetch

    13 days ago

    Support specialist, 2nd shift

    About the Role: In the Support Specialist role, you represent Fetch every day as the connection between our users and everyone working behind the scenes. While helping our users and ensuring they...

    remote, United States
    $41k/yrFull TimeJunior (<2 years)
  • Simera

    Simera

    14 days ago

    Client support specialist pr

    We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client...

    remote, San Juan, PR, United States
    Full TimeJunior (<2 years)
  • Simera

    Simera

    14 days ago

    Client support specialist us

    We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client...

    remote, United States
    Full TimeJunior (<2 years)
  • PerfectServe

    PerfectServe

    14 days ago

    Technical support specialist - tier 1 - us remote

    What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily...

    remote, United States
    $38k/yrFull TimeJunior (<2 years)
  • Our Sunday Visitor, Inc.

    Our Sunday Visitor, Inc.

    14 days ago

    Technical support specialist

    The Technical Support Specialist provides front-line technical support for OSV’s electronic product offerings. This role is responsible for responding to customer inquiries, diagnosing issues, and...

    remote, United States
    Full TimeJunior (<2 years)
  • Abbott

    Abbott

    15 days ago

    Customer support specialist ii | mon – fri 10:00am - 6:30pm

    Customer Support Specialist II Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of...

    remote, United States
    $34k – $69k/yrFull TimeMiddle (2-4 years)
  • Neighborly Software

    Neighborly Software

    15 days ago

    Client support specialist

    Who We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help...

    remote, GA, United States
    $55k – $60k/yrFull TimeJunior (<2 years)
  • Albi

    Albi

    15 days ago

    Customer support specialist

    About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose-built for the restoration and construction industry. Restoration contractors across North America...

    remote, United States
    Full TimeJunior (<2 years)
  • Staples Inc.

    Staples Inc.

    16 days ago

    Sr prod. support specialist

    Staples is business to business. You’re what binds us together. Join HiTouch as a Senior Product Support Specialist and help strengthen the product experience across leading e-commerce marketplaces....

    remote, Framingham, MA, United States
    Full TimeSenior (5+ years)
  • Everise

    Everise

    16 days ago

    Specialist - business support liaison

    Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes...

    remote, AL, United States
    Full TimeJunior (<2 years)
  • DoorDash USA

    DoorDash USA

    16 days ago

    Enterprise support specialist

    About the Team DoorDash Commerce Platform is our restaurant software business, offering products such as online ordering, branded mobile apps, and loyalty solutions that help merchants grow through...

    remote, United States
    $48k – $71k/yrFull TimeMiddle (2-4 years)
  • ChiroHD

    ChiroHD

    17 days ago

    Customer support specialist

    About Us We're not just another SaaS company. We're chiropractors and software veterans who got tired of watching practices struggle with clunky, outdated systems. So we built something better....

    remote, United States
    Full TimeJunior (<2 years)
  • Modivcare

    Modivcare

    17 days ago

    Device support specialist

    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible...

    remote, AZ, United States
    $34k/yrFull TimeEntry with Degree
  • Hilton Grand Vacations

    Hilton Grand Vacations

    17 days ago

    Specialist club global support

    Through the mission and values of HGV, this position is responsible for answering inbound requests for assistance and escalations from Team Members and Owners/Club Members, in a global omni-channel...

    remote, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • OmegaHires

    OmegaHires

    20 days ago

    It support specialist (remote, usa)

    IT Support Specialist (Remote, USA) Location: Remote, USA Employment type: Contract Indicative rate: $34–$44/hr We are seeking motivated IT Support Specialists to join our remote support team. In...

    remote, United States
    $69k – $89k/yrFull TimeJunior (<2 years)
  • H&R Block

    H&R Block

    20 days ago

    Support specialist-tech-s

    About the Role As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise. In this capacity...

    remote, MO, United States
    $36k – $54k/yrFull TimeJunior (<2 years)
  • National Information Solutions Cooperative (NISC)

    National Information Solutions Cooperative (NISC)

    20 days ago

    Support specialist - capital credits

    NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver...

    remote, United States
    Full TimeEntry with Degree
  • Super Dispatch

    Super Dispatch

    23 days ago

    Customer support specialist

    Super Dispatch is looking to bring on a Customer Support Specialist, who will play a pivotal role in supporting our diverse customer base, including carriers, drivers, shippers, and brokers. In...

    remote, United States
    Full TimeJunior (<2 years)
  • beehiiv

    beehiiv

    23 days ago

    Customer support specialist (global)

    beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Qwoted

    Qwoted

    a month ago

    Customer support specialist

    About Qwoted Qwoted is on a mission to help the world tell better, richer, more meaningful stories. We connect journalists, editors, and producers with the experts, brands, and small businesses they...

    remote, United States
    $50k – $60k/yrFull TimeJunior (<2 years)
  • Motive

    Motive

    a month ago

    Customer support specialist

    About Motive Motive is the fastest-growing website provider for dealerships. Shopping for a vehicle is a difficult process, and we believe that a better consumer experience online can make it great....

    remote, United States
    Full TimeJunior (<2 years)
  • Aiwyn

    Aiwyn

    a month ago

    Customer support specialist

    Who is Aiwyn and what do we do? Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we’re one of the fastest-growing...

    remote (anywhere)
    Full TimeJunior (<2 years)
  • The Battery Network

    The Battery Network

    a month ago

    Technology support specialist

    At The Battery Network, we are leading the charge to turn yesterday’s batteries into tomorrow’s power. As the nation’s premier battery collection and recycling nonprofit, we’ve spent over three...

    remote, United States
    $56k – $68k/yrFull TimeMiddle (2-4 years)

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