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  3. Remote Customer Care Specialist jobs in the United States

Remote Customer Care Specialist jobs in the United States

Job type
Job type
Salary
Min. salary, $/year
Level
Level
Other remote roles in USA:
  • Support Specialist
  • Customer Support Specialist
  • Customer Support Associate
  • Customer Service Representative
  • Customer Support
  • Customer Service Associate

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      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
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      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
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      First Interview

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Remote Customer Care Specialist Jobs — Build Your Career Across the USA

Companies nationwide are expanding their support teams, and remote customer care specialist jobs are in steady demand as businesses prioritize excellent client experiences. We currently have 250 open positions for professionals eager to deliver outstanding service from anywhere in the USA. This role offers flexibility while connecting talented specialists with organizations that value clear communication and problem-solving.

The most successful candidates bring strong verbal and written communication skills, patience, and a genuine desire to help customers resolve issues efficiently. Familiarity with CRM systems, ticketing platforms, and basic troubleshooting is highly valued, along with the ability to multitask in a fast-paced digital environment. Employers looking to hire a customer care specialist often seek adaptability, empathy, and a proactive attitude toward continuous learning.

Remote work has become the standard setup for many customer care specialist positions, allowing companies to source talent beyond a single city or state. Businesses across the USA are increasingly investing in distributed support teams, driven by growing customer expectations and the need for round-the-clock coverage. This shift has created a strong hiring outlook, with organizations competing to attract skilled remote professionals who can represent their brand effectively.

If you're ready to grow your career while helping others, now is the perfect time to explore customer care specialist vacancies. Browse current openings through Global Work AI and take the next step toward a rewarding remote opportunity that fits your skills and lifestyle.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a customer care specialist in the USA, and what affects pay for remote roles?

    In the USA, a customer care specialist typically earns around $35,000 to $50,000 a year, with remote roles often falling within that range depending on the employer, industry, and level of responsibility. Pay can rise in fields like healthcare, SaaS, finance, and e-commerce, especially when the role includes complex issue resolution or higher call/chat volume. Experience, bilingual skills, evening or weekend coverage, and performance metrics also matter. For remote positions, company location and cost of living policies can still influence offers, so it helps to compare current listings and local benchmarks before applying.
  • What skills and qualifications do you need for a remote customer care specialist job?

    Strong communication, active listening, empathy, and problem-solving are core skills for a remote customer care specialist. Employers in the USA also look for typing accuracy, basic technical troubleshooting, time management, and the ability to work independently from home. A high school diploma is often the minimum qualification, though some companies prefer an associate degree or relevant certification. Since remote work depends on digital communication, comfort with CRM tools, email, chat, and video platforms is important. Reviewing job descriptions can help you match your background to the most common requirements.
  • What does a customer care specialist do on a daily basis in a remote role?

    A typical day usually involves responding to customer questions by phone, chat, email, or ticketing systems, then documenting each interaction carefully. In a remote customer care specialist role, you may troubleshoot account issues, process refunds or replacements, update records in the CRM, and follow service scripts or company policies. You’ll also track priorities, meet response-time goals, and work with other teams when a request needs escalation. Because remote support depends on clear communication, staying organized and responsive is essential. Looking at current job listings can show how daily tasks vary by industry.
  • Is customer service experience required for a customer care specialist job, or can you apply with transferable skills?

    Direct customer service experience is helpful, but it is not always required for a customer care specialist role. Many employers in the USA will consider candidates with transferable skills from retail, hospitality, administration, healthcare support, or call center work. What matters most is your ability to communicate clearly, handle stress, solve problems, and stay professional with customers. If you’ve managed complaints, used software systems, or supported people in a fast-paced setting, those examples can strengthen your application. It can be useful to compare openings and tailor your resume to the skills each employer values most.
  • How does the hiring process work for a remote customer care specialist role?

    Hiring for a remote customer care specialist job often starts with an online application and resume review, followed by a recruiter screen or short assessment. In the USA, employers may then ask for a video interview, a skills test, or a mock customer interaction to evaluate communication and problem-solving. Some companies also check typing speed, technical setup, and availability for shifts. Background checks and reference checks are common before an offer is made. Since remote teams need dependable staff, showing strong written communication and home-office readiness can help. Reviewing a few similar postings can clarify what to expect.
  • What tools, software, and CRM systems should a customer care specialist know for a remote support job?

    Most remote customer care specialist roles rely on CRM and support platforms such as Zendesk, Salesforce Service Cloud, HubSpot, Freshdesk, or Intercom. You may also use ticketing tools, live chat software, email systems, and knowledge bases to manage cases efficiently. Familiarity with Microsoft Teams, Slack, Zoom, and Google Workspace is also valuable for staying connected with a distributed team. In the USA, employers often prioritize practical experience over one specific platform, so transferable software skills matter. If you’re unsure where to start, compare the tools listed in current jobs and focus on the most common systems.
  • What career growth opportunities are available after working as a customer care specialist?

    A customer care specialist role can lead to stronger opportunities in customer support, team leadership, operations, and account management. In the USA, many professionals move into senior support specialist, quality assurance, training, or customer success roles after building experience with service metrics and client communication. Some also transition into workforce management, escalation handling, or product support, especially in tech and SaaS companies. Remote experience can be especially valuable because it shows you can work independently and collaborate across teams. Watching how related roles are advertised can help you plan your next step and build the right skills.

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250 jobs found

  • WesBanco Bank, Inc.

    WesBanco Bank, Inc.

    Today

    Cs specialist i - customer service center

    This position works an alternate schedule: Schedule is 11am to 8pm, Sunday through Thursday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...

    remote, Bowie, MD, United States
    $36k – $40k/yrFull TimeJunior (<2 years)
  • CareSource

    CareSource

    a day ago

    Customer care specialist i (healthcare/medicare experience, must live in ohio)

    Job Summary: The Customer Care Specialist I assists members/beneficiaries or providers with routine service inquiries. Essential Functions: Resolve member/beneficiaries or provider routine service...

    remote, OH, United States
    $72k/yrFull TimeJunior (<2 years)
  • ITA Group Inc

    ITA Group Inc

    a day ago

    Customer care specialist i (part-time 11am - 3pm cst)

    Interested candidates must be able to work Monday-Friday, 11am - 3pm CST POSITION DESCRIPTION The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program...

    remote, Des Moines, IA, United States
    Part TimeJunior (<2 years)
  • DIRECTV

    DIRECTV

    2 days ago

    Specialist, customer care operations project mgmt

    The Specialist, Customer Care Operations Project Management is a developing project management professional supporting Customer Care/Call Center initiatives with increasing independence. This...

    remote, United States
    $63k/yrFull TimeJunior (<2 years)
  • Uniphar Group

    Uniphar Group

    3 days ago

    Customer care specialist i

    About Us: Uniphar, founded in 1967, is a leading, global, full-service life sciences and healthcare services company that has grown and expanded its operations internationally across Europe, the USA,...

    remote, United States
    $32k – $33k/yrFull TimeJunior (<2 years)
  • Workplace Options

    Workplace Options

    3 days ago

    Customer service specialist

    Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we...

    remote, United States
    $36k/yrFull TimeEntry with Degree
  • CRAFTS GROUP LLC

    CRAFTS GROUP LLC

    3 days ago

    Customer experience specialist

    Job Title: Customer Service Specialist Location: Fully Remote Reports To: Director of Customer Experience The Team At Local Crafts, we believe in saying “YES” to our customers whenever we can. Great...

    remote, Vancouver, WA, United States
    Full TimeJunior (<2 years)
  • Turing

    Turing

    7 days ago

    Customer service specialist (finance & insurance)

    Turing is looking for candidates who have solid experience in customer service, client relations, or account management within the finance and insurance sectors. Role Overview: In this role, you will...

    remote, New York, NY, United States
    $202k – $302k/yrFull TimeMiddle (2-4 years)
  • Go! Retail Group

    Go! Retail Group

    7 days ago

    Customer service specialist (seasonal)

    Job Title: Seasonal Customer Service Specialist FSLA: Hourly Reports to: Contact Center Director Department: Ecom Contact Center Date: September 24, 2026 Overview: The Seasonal Customer Service...

    remote, TX, United States
    Full TimeJunior (<2 years)
  • Koala

    Koala

    7 days ago

    Customer service specialist

    Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our...

    remote, United States
    Full TimeJunior (<2 years)
  • Rentokil Pest Control

    Rentokil Pest Control

    8 days ago

    Customer service specialist i

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global...

    remote, Tunkhannock, PA, United States
    Full TimeJunior (<2 years)
  • Orthofix

    Orthofix

    8 days ago

    Patient care specialist

    Why Orthofix? Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality...

    remote, United States
    Full TimeJunior (<2 years)
  • MAPFRE

    MAPFRE

    8 days ago

    Customer service specialist (hybrid or remote)

    As a Customer Service Specialist, you will play a key role in supporting our agency partners by delivering exceptional service across Billing, Auto Services, and Property Services. Our goal is to...

    remote, United States
    $41k – $50k/yrFull TimeJunior (<2 years)
  • Blyss Journeys

    Blyss Journeys

    8 days ago

    Customer experience specialist

    Customer Experience Specialist We are looking for a Customer Experience Specialist who is passionate about providing excellent service and helping clients organize personalized service requests. This...

    remote, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Allied Solutions LLC

    Allied Solutions LLC

    9 days ago

    Customer service specialist

    Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and...

    remote, United States
    Full TimeEntry with Degree
  • Wesco

    Wesco

    9 days ago

    Specialist - customer care

    As a Specialist - Customer Care , you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist...

    remote, United States
    Full TimeJunior (<2 years)
  • UNIVERSITY CREDIT UNION

    UNIVERSITY CREDIT UNION

    10 days ago

    Member service specialist

    Job Details: Job Location: Main Office - LOS ANGELES, CA Salary Range: $23.16 - $28.95 Hourly The Member Service Specialist - Remote position delivers on University Credit Unions CHAMPION Values to...

    remote, CA, United States
    $47k – $58k/yrFull TimeJunior (<2 years)
  • Avesis

    Avesis

    10 days ago

    Customer engagement specialist

    Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities...

    remote, United States
    $34k – $66k/yrFull TimeJunior (<2 years)
  • Mixlab

    Mixlab

    10 days ago

    Care specialist

    About the role The Care Specialist plays an important role in delivering an exceptional experience to Mixlab customers and helping ensure pets receive their medications quickly and seamlessly. In...

    remote, United States
    Part TimeJunior (<2 years)
  • Allied Roofing Partners

    Allied Roofing Partners

    10 days ago

    Customer experience specialist

    Customer Experience Specialist Allied Roofing Partners Remote | Full-Time | Hourly $18.00–$22.00 per hour, based on experience About the Role A Customer Experience (CX) Specialist is often the first...

    remote, United States
    $36k – $44k/yrFull TimeJunior (<2 years)
  • Noctrix Health, Inc.

    Noctrix Health, Inc.

    12 days ago

    Customer care specialist

    COMPANY Description Noctrix Health is revolutionizing chronic neurological disorder management through clinically validated therapeutic wearables. Our team of medical device experts, neuroscientists,...

    remote, Pleasanton, CA, United States
    Full TimeEntry with Degree
  • COMPEX LEGAL SERVICES, INC.

    COMPEX LEGAL SERVICES, INC.

    13 days ago

    Customer service specialist

    Join Our Team as a Customer Service Specialist! Are you detail-oriented, love solving problems, and enjoy helping people? Compex Legal Services is looking for a Customer Service Specialist to join...

    remote, United States
    Full TimeEntry with Degree
  • Triptasticadventures

    Triptasticadventures

    14 days ago

    Remote customer care specialist

    Role Overview We are currently expanding our remote team and looking for those who enjoy supporting clients and managing multiple responsibilities. In this role, you will assist with coordinating...

    remote, United States
    Full TimeJunior (<2 years)
  • Abbott

    Abbott

    15 days ago

    Customer support specialist ii | mon – fri 10:30am - 7:00pm

    Customer Support Specialist II Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of...

    remote, United States
    $34k – $69k/yrFull TimeMiddle (2-4 years)
  • Educational Media Foundation - K-LOVE & Air1

    Educational Media Foundation - K-LOVE & Air1

    15 days ago

    Care team specialist i - overnight shift (remote)

    Overview Called to K-LOVE Inspiring People to Move Closer to Jesus At K-LOVE, every role is ministry. We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and...

    remote, TN, United States
    Full TimeJunior (<2 years)
  • AIL

    AIL

    15 days ago

    Virtual customer care specialist | work from home

    Virtual Customer Care Specialist | Work From Home Company: AO South | Globe Life Location: 100% Remote (United States) Schedule: Full-Time | Flexible | Training Provided Build a Career That Fits Your...

    remote, United States
    Full TimeJunior (<2 years)
  • Globe Life AIL - McQuade Organization

    Globe Life AIL - McQuade Organization

    18 days ago

    Customer care specialist - remote nj

    Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an...

    remote, NJ, United States
    Full TimeJunior (<2 years)
  • Globe Life AIL - McQuade Organization

    Globe Life AIL - McQuade Organization

    18 days ago

    Customer care specialist wv 25701

    Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an...

    remote, WV, United States
    Full TimeJunior (<2 years)
  • TaskUs

    TaskUs

    19 days ago

    Bilingual dutch/english customer care specialist

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their...

    remote, United States
    Full TimeJunior (<2 years)
  • TaskUs

    TaskUs

    19 days ago

    Bilingual french/english customer care specialist

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their...

    remote, United States
    Full TimeJunior (<2 years)
  • ClearCaptions LLC

    ClearCaptions LLC

    20 days ago

    Client care specialist (100% remote)

    Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of...

    remote, United States
    $38k – $40k/yrFull TimeJunior (<2 years)
  • Midwest BankCentre

    Midwest BankCentre

    20 days ago

    Customer engagement center specialist (part time)

    Customer Engagement Center Specialist (Part Time) Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 6 years! Are you ready to lead with purpose and make a...

    remote, United States
    Part TimeJunior (<2 years)
  • Service Pros Installation Group, Inc

    Service Pros Installation Group, Inc

    21 days ago

    Customer care specialist

    About Us: Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of...

    remote, United States
    Full TimeJunior (<2 years)
  • Granicus LAC

    Granicus LAC

    24 days ago

    Customer care specialist

    The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing...

    remote, United States
    Full TimeJunior (<2 years)
  • TaskUs

    TaskUs

    a month ago

    English - customer care specialist (tier 1)

    About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their...

    remote, United States
    $14k/yrFull TimeJunior (<2 years)
  • Zocdoc

    Zocdoc

    a month ago

    Specialist, customer experience

    Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit....

    remote, United States
    $46k – $54k/yrFull TimeJunior (<2 years)
  • Spade Recruiting

    Spade Recruiting

    a month ago

    Customer care specialist - remote - entry level

    About Our Team For more than 60 years, our organization has helped individuals and families across North America better understand and access programs designed to provide additional financial...

    remote, United States
    Full TimeEntry with Degree
  • TaskUs

    TaskUs

    a month ago

    Bilingual norwegian/english customer care specialist

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their...

    remote, United States
    Full TimeJunior (<2 years)
  • Brown & Brown Insurance

    Brown & Brown Insurance

    a month ago

    Customer care specialist

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Customer Care Specialist...

    remote, IL, United States
    $35k/yrFull TimeJunior (<2 years)
  • Veracyte

    Veracyte

    a month ago

    Customer care specialist

    At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte...

    remote, United States
    $56k – $62k/yrFull TimeJunior (<2 years)

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