GW
Job search
Log inSign Up
  1. Remote Jobs
  2. USA
  3. Remote Customer Service Manager jobs in the United States

Remote Customer Service Manager jobs in the United States

Job type
Job type
Salary
Min. salary, $/year
Level
Level

Stop wasting hours
on applications

We find relevant roles, generate tailored resumes and cover letters, and apply automatically - you focus on interviews
Try it now
  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

Over 200,000 job seekers trust us

Diego Martínez
The AI tools here are outstanding. I found a job within a week of signing up, and the personalized job suggestions made the whole process effortless. I'm beyond impressed!
Feb 16, 2025
Brian Raine
I was skeptical, but this platform exceeded my expectations. The AI-driven resume builder helped me craft a professional resume. The auto-apply feature is a game-changer — saves so many tedious hours. I found a remote position eventually. Highly recommend Global Work AI.
Feb 16, 2025
Tomi Horvat
This site is amazing! The AI tools saved me so much time. I secured two contracts.
Feb 16, 2025
Elias Nyman
This platform is a must for anyone searching for freelance opportunities. The tools to optimize CVs and cover letters were invaluable. I've already referred a few friends because the results speak for themselves!
Feb 16, 2025
Ruben
This site has revolutionized the way I search for jobs. The AI-powered tools helped me polish my applications, and I've already signed a contract with a fast-growing tech startup as a part-time marketer.
Feb 16, 2025
Zayn
I was overwhelmed with my job search until I discovered GlobalWork. The AI CV builder helped me craft a standout resume, and I love that I can auto-apply to jobs without worrying about duplicates or scams. It feels good to know I'm only seeing verified listings.
Mar 9, 2025
Lena Kindler
My experience with Global Work AI has been fantastic. The platform tailors your resume and cover letter perfectly to each job description, making the whole application process so much easier. I even secured a job through the site and would recommend it to anyone looking.
Nov 24, 2025
Janos Kocsis
I am glad to have landed a job as an online tutor by using this Global Work platform. The CV builder was really helpful. I was also able to use the auto-apply feature, which saved me time. It is an ideal platform to look for remote jobs.
Nov 10, 2025
Andrea Martins
Global Work AI does a perfect job at collecting jobs that need people right away. The AI personalized my application for each role it applied to while passing the ATS compliance checks. I would highly recommend this service to other job seekers.
Aug 23, 2025

Remote Customer Service Manager — Exciting Opportunities Across the USA

Companies across the USA are expanding their teams, opening 179 remote customer service manager jobs for professionals ready to guide support operations from anywhere. This growing field reflects strong national demand for leaders who can balance client satisfaction with operational excellence. As remote work becomes the norm, more organizations seek skilled managers capable of maintaining top-tier service quality across distributed teams.

Successful candidates typically bring strong communication abilities, experience with CRM platforms, and the confidence to lead diverse, distributed teams. Employers value professionals who can balance data-driven decision-making with empathy, ensuring both customer satisfaction and operational efficiency. Strong problem-solving skills, conflict resolution, and a proven record of improving support metrics make candidates stand out among customer service manager vacancies.

Remote work for this role typically involves coordinating support staff across multiple time zones, leveraging cloud-based tools for real-time collaboration, and maintaining consistent quality standards without a physical office. The U.S. market continues to show steady growth in demand for remote leadership roles, as companies prioritize flexible arrangements to attract top talent and improve retention in competitive labor markets.

If you are ready to advance your career, now is the time to explore current openings and hire a customer service manager who fits your team's needs. Global Work AI connects motivated professionals with top employers offering remote opportunities nationwide. Discover your next role and join a growing community of service-driven leaders today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a customer service manager remote job in the USA?

    In the USA, remote customer service manager salaries typically fall around $65,000 to $95,000 per year, with higher pay in larger companies, regulated industries, and roles requiring multi-team leadership. Some positions may also include bonuses, commission, or profit-sharing, especially if the customer service manager supports retention or revenue goals. Remote pay can vary by employer policy, experience, and time-zone coverage requirements, so it’s smart to compare current listings and look at total compensation, not just base salary, before evaluating offers.
  • What skills and qualifications are required for a customer service manager role?

    Most employers look for a mix of leadership, coaching, and operational problem-solving skills, along with strong communication and conflict resolution. A customer service manager usually has prior experience in customer support, team supervision, or call center operations, and many USA employers prefer a bachelor’s degree in business, communications, or a related field. In remote customer service manager roles, self-management, data tracking, and cross-functional collaboration matter even more. Reviewing job descriptions can help you match your background to the most common requirements.
  • What does a customer service manager do in a remote role?

    A remote customer service manager leads support teams from a home office or distributed environment, making sure customers get timely, accurate help across phone, email, chat, or ticketing channels. The role often includes coaching agents, reviewing performance, handling escalations, improving workflows, and coordinating with operations, sales, or product teams. In the USA, remote positions also require clear communication across time zones and strong documentation habits. If you’re exploring this path, compare openings to see how responsibilities shift by company size and industry.
  • What tools and software should a remote customer service manager know?

    Common tools include CRM platforms like Salesforce or HubSpot, help desk systems such as Zendesk or Freshdesk, and communication apps like Slack or Microsoft Teams. Many remote customer service manager jobs in the USA also expect comfort with workforce management dashboards, quality assurance tools, and reporting software such as Excel, Google Sheets, or BI platforms. Familiarity with knowledge bases, ticket routing, and call monitoring systems is valuable too. Checking recent postings can show which platforms are most in demand for your target employers.
  • How does a remote customer service manager measure success?

    Success is usually tracked through a mix of customer experience and team performance metrics. Common measures include customer satisfaction scores, first response time, resolution time, first contact resolution, ticket backlog, and employee engagement or turnover. In remote customer service manager roles, leaders also watch quality assurance results and coaching effectiveness to make sure service standards stay consistent. USA employers often expect managers to use data to spot trends and improve outcomes, so it helps to compare metrics used across similar jobs before applying.
  • What is the hiring process for a customer service manager job in the USA?

    The hiring process typically starts with an application and resume screening, followed by one or more interviews focused on leadership style, service metrics, and conflict resolution. Many USA employers for customer service manager roles include a hiring manager interview, a panel conversation, and sometimes a skills assessment or case study. Remote roles may also involve a video interview to evaluate communication and team-fit across locations. Reviewing current job listings can help you prepare for the most common stages and expectations.
  • What career growth opportunities are available for a customer service manager?

    A customer service manager can grow into senior leadership roles such as customer support director, contact center manager, customer experience manager, or operations leadership positions. In the USA, some professionals also move into quality assurance, training, workforce management, or CX strategy as they broaden their scope. Remote experience can be especially valuable because it shows you can lead distributed teams and manage performance through data. Comparing related roles can help you identify the skills that support your next step.

Resources

  • Frequently asked questions
  • Contact us
  • Privacy policy
  • Money back policy
  • Terms of use

Top job offers

  • Data Analysis
  • Data Entry Clerk
  • Customer Service Rep
  • Human Resource
  • Marketing Manager
  • Customer Service Manager
  • Project Manager
  • Financial Manager
  • Account Manager
  • Operations
Career Blog
  • AI for Job Seekers
  • Career Development
  • Cover Letters
  • Job Interviews
  • Job Search
  • Resume
  • Salary & Job Offers
  • Workplace
Top Companies
  • JPMorganChase
  • Starbucks
  • EY
  • Accenture
  • Capgemini
  • Allied Universal
  • Bosch
  • Citi
  • Aramark
  • Compass Group
GW
Copyright © 2026, Global Work AI
The names and logos of the companies mentioned are trademarks of their respective owners. Unless explicitly stated, these references are not intended to indicate any endorsement or affiliation with Global Work AI. By continuing to use the website, you agree to the Terms and Conditions and the Privacy Policy.
Copyright © 2026, Global Work AI

179 jobs found

  • Smart Care Equipment Solutions

    Smart Care Equipment Solutions

    Today

    Service manager

    Job Description Summary of the Job: The Service Manager partners with the District Manager, managing the business within a district to achieve sales and profitability budgets. They manage service...

    remote, IN, United States
    Full TimeJunior (<2 years)
  • Aires

    Aires

    a day ago

    Client service manager

    Aires ( www.aires.com ) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment...

    remote, AZ, United States
    Full TimeMiddle (2-4 years)
  • Velera

    Velera

    a day ago

    Manager, member services

    Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000...

    remote, United States
    $106k – $135k/yrFull TimeLead / Manager
  • Hyprwork

    Hyprwork

    2 days ago

    Customer service manager (dtc ecommerce) · oralux

    About Oralux Oralux is a direct-to-consumer ecommerce brand behind GumRevive, a dermatologist-designed red light therapy device for gum health. We sell directly to customers who are often skeptical,...

    remote, United States
    Full TimeLead / Manager
  • Caliber Collision

    Caliber Collision

    2 days ago

    Senior manager

    Job Summary Our Customer Success Team is the first stop in creating an exceptional customer experience to earn lifetime promoters. You will work closely with internal and external partners to deliver...

    remote, United States
    Full TimeSenior (5+ years)
  • Conexwest

    Conexwest

    3 days ago

    Customer service manager – u.s. operations

    We are looking for an experienced Customer Service Manager to lead our Customer Service function and ensure a consistently high level of service throughout the customer journey. This is a hands-on...

    remote, United States
    Full TimeLead / Manager
  • Elavon, Inc.

    Elavon, Inc.

    3 days ago

    Csr manager

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed...

    remote, United States
    $62k – $73k/yrFull TimeLead / Manager
  • Jobgether

    Jobgether

    3 days ago

    Manager, customer experience platforms

    This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Experience Platforms based in the United States....

    remote, United States
    $121k – $164k/yrFull TimeLead / Manager
  • Xtium

    Xtium

    5 days ago

    Customer success manager

    The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges,...

    remote, United States
    $80k – $100k/yrFull TimeMiddle (2-4 years)
  • Arketa

    Arketa

    6 days ago

    Manager of customer care

    About Arketa Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond...

    remote, United States
    $80k – $135k/yrFull TimeLead / Manager
  • TruGreen

    TruGreen

    6 days ago

    Customer service supervisor

    Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their...

    remote, United States
    $41k – $69k/yrFull TimeLead / Manager
  • EMSAR

    EMSAR

    6 days ago

    Service operations manager

    Job Details Level: Management Job Location: REMOTE 2026 - Wilmington, OH Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Shift: Day Job Category: Business...

    remote, OH, United States
    Full TimeLead / Manager
  • Ricoh

    Ricoh

    6 days ago

    Field services manager

    Field Services Manager POSITION PROFILE Leads, manages, and supports a team of service technicians. Responsible for the timely, cost-effective, and quality delivery of product service to Ricoh...

    remote, Milwaukee, WI, United States
    Full TimeLead / Manager
  • Uproot Clean

    Uproot Clean

    6 days ago

    Sr. customer experience manager

    About the role We're hiring a Sr Manager of Customer Experience & Fulfillment to own and scale the post-purchase customer experience across support, fulfillment, returns, and automation. You'll lead...

    remote, United States
    Full TimeSenior (5+ years)
  • Velera

    Velera

    7 days ago

    Service executive iii

    Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000...

    remote, United States
    $61k – $77k/yrFull TimeLead / Manager
  • Loot Labs

    Loot Labs

    7 days ago

    Support manager

    Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg we are reimagining how...

    remote (anywhere)
    Full TimeJunior (<2 years)
  • bswift

    bswift

    7 days ago

    Service delivery manager

    Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services...

    remote, United States
    $90k – $100k/yrFull TimeSenior (5+ years)
  • Sophos

    Sophos

    7 days ago

    Customer success manager – scale (bilingual english speaker)

    About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security...

    remote, United States
    Full TimeJunior (<2 years)
  • T

    The Fortitude Team-Orange County

    8 days ago

    Customer service manager

    The Fortitude Team is seeking a personable, relationship-driven Customer Service Manager to work with individuals and families as they pursue their financial goals. This role is ideal for someone who...

    remote, Fullerton, CA, United States
    $70k – $80k/yrFull TimeJunior (<2 years)
  • Kenect

    Kenect

    8 days ago

    Large market customer service manager

    About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication,...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Sagility

    Sagility

    9 days ago

    Assistant manager-operations

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes...

    remote, United States
    Full TimeJunior (<2 years)
  • i-Tech Support

    i-Tech Support

    10 days ago

    Customer success manager – managed services

    Position: Customer Success Manager – Managed Services Position Type: Full-Time Exempt, Salaried Employee Location: Remote, Florida Working Hours: 8:00am-5:00pm ET (1 hour lunch) We are a growing...

    remote, FL, United States
    Full TimeJunior (<2 years)
  • Stord

    Stord

    12 days ago

    Manager, customer experience

    Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months....

    remote, United States
    Full TimeLead / Manager
  • VIP Traveler

    VIP Traveler

    14 days ago

    Customer service associate manager

    Customer Service Associate Manager Reports to: Customer Service & Bookings Manager Location: Remote / Hybrid | Full-Time About the Role VIP Traveler is looking for a Customer Service Associate...

    remote, United States
    $50k – $70k/yrFull TimeMiddle (2-4 years)
  • Smart Care Equipment Solutions

    Smart Care Equipment Solutions

    15 days ago

    Customer service supervisor

    Customer Service Supervisor Fishers, IN Summary of the Job: A Customer Service Supervisor provides work direction, training, and support to the Customer Service Agents supporting our field customers....

    remote, IN, United States
    Full TimeJunior (<2 years)
  • O

    Oralux Oralux

    16 days ago

    Customer service manager (dtc ecommerce) · oralux

    Description About Oralux Oralux is a direct-to-consumer ecommerce brand behind GumRevive, a dermatologist-designed red light therapy device for gum health. We sell directly to customers who are often...

    remote, United States
    Full TimeLead / Manager
  • Cardinal Health

    Cardinal Health

    16 days ago

    Supervisor, customer service management

    Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a...

    remote, TX, United States
    $66k – $94k/yrFull TimeEntry with Degree
  • The Raymond Corporation

    The Raymond Corporation

    16 days ago

    Service coordination manager

    With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new...

    remote, AR, United States
    Full TimeLead / Manager
  • TreeHouse Foods

    TreeHouse Foods

    17 days ago

    Customer experience manager

    About the Role We are hiring a Customer Experience Manager to join our team! The Manager will design, implement, and oversee customer service strategies that ensure a positive and seamless experience...

    remote, CA, United States
    $90k – $130k/yrFull TimeLead / Manager
  • Waste Management, Inc. (WM)

    Waste Management, Inc. (WM)

    17 days ago

    Customer experience supervisor (east)

    Grow your career! Grow your network! Grow with WM! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and...

    remote, United States
    $66k – $84k/yrFull TimeLead / Manager
  • RELO Direct

    RELO Direct

    19 days ago

    Associate client service manager

    The most successful Associate Client Service Managers (ACSMs) contribute to organizational excellence through exceptional delivery of all domestic and international relocation services to our...

    remote, Chicago, IL, United States
    $50k – $70k/yrFull TimeJunior (<2 years)
  • Aiden Auto Sound

    Aiden Auto Sound

    20 days ago

    Virtual project manager | customer service operations lead- ft/pt

    Job Overview We are looking for a dynamic and experienced Virtual Project Manager to lead our Customer Service Operations team. This role is pivotal in ensuring that our customer service operations...

    remote, San Ramon, CA, United States
    Full TimeLead / Manager
  • Reliance Relocation Services Inc

    Reliance Relocation Services Inc

    20 days ago

    Associate client service manager

    The most successful Associate Client Service Managers (ACSMs) contribute to organizational excellence through exceptional delivery of all domestic and international relocation services to our...

    remote, Chicago, IL, United States
    $50k – $70k/yrFull TimeJunior (<2 years)
  • Verint

    Verint

    20 days ago

    Associate service delivery manager

    At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data,...

    remote, United States
    Full TimeJunior (<2 years)
  • Gallagher

    Gallagher

    22 days ago

    Client service manager

    Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people...

    remote, Dallas, TX, United States
    Full TimeMiddle (2-4 years)
  • Premera Blue Cross

    Premera Blue Cross

    a month ago

    Customer service team lead

    Join Our Team: Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at...

    remote, AK, United States
    $80k – $118k/yrFull TimeLead / Manager
  • Gallagher

    Gallagher

    a month ago

    Client services manager

    Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate...

    remote, Rolling Meadows, IL, United States
    Full TimeMiddle (2-4 years)
  • Stord

    Stord

    a month ago

    Customer experience manager

    Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months....

    remote, United States
    Full TimeJunior (<2 years)
  • Analyte Health

    Analyte Health

    a month ago

    Customer service manager

    We are seeking an experienced and dynamic Customer Service Manager to lead our customer support and service operations. The ideal candidate will be a strategic thinker with a proven track record in...

    remote, United States
    Full TimeJunior (<2 years)
  • Motorola Solutions

    Motorola Solutions

    a month ago

    Call handling customer service manager - t7

    Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere....

    remote, United States
    $100k – $110k/yrFull TimeSenior (5+ years)

10,000,000+ more jobs available!