Strategic account manager

Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.

We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.

Position Description

Revolutional is seeking a Strategic Account Manager to support the growth of our Veterans Affairs (VA) portfolio. This role is responsible for developing customer relationships, identifying and qualifying new opportunities, shaping future requirements, and expanding the company's presence across the VA enterprise.

The Strategic Account Manager serves as the primary market-facing representative for assigned VA organizations and mission areas. This individual will build customer intimacy, maintain awareness of organizational priorities and emerging initiatives, and help position the company to pursue opportunities aligned with strategic growth objectives.

The ideal candidate combines strong relationship-building skills, knowledge of the VA environment, and the ability to connect customer needs with company capabilities. Success in this role will be measured by the development of qualified pipeline, expansion of customer relationships, identification of strategic opportunities, and contribution to long-term account growth.

Responsibilities:

In this role, a typical day will include:

• Developing and maintaining relationships with VA customers, industry partners, and key stakeholders across assigned organizations and mission areas.
• Building a deep understanding of customer priorities, strategic initiatives, funding trends, acquisition plans, and emerging mission requirements.
• Identifying, qualifying, and shaping new opportunities aligned with company growth objectives and core capabilities.
• Establishing regular engagement with customer organizations to improve market visibility, strengthen trust, and increase awareness of upcoming opportunities.
• Attending industry events, customer meetings, and networking engagements to expand the company's presence within the VA ecosystem.
• Monitoring acquisition forecasts, organizational changes, technology initiatives, and budget developments to identify potential growth opportunities.
• Developing and maintaining account plans that document customer priorities, relationships, opportunity pipelines, and growth strategies.
• Collaborating with business unit leadership, delivery teams, technical experts, and partners to align customer needs with company capabilities and solution offerings.
• Supporting opportunity shaping activities by providing customer intelligence, competitive insights, stakeholder mapping, and market awareness.
• Building and strengthening strategic partner relationships that support future growth opportunities and expanded capabilities.
• Transitioning qualified opportunities into the capture process and supporting capture teams with customer insight and relationship continuity as opportunities mature.
• Maintaining opportunity and customer engagement information within company pipeline and CRM systems.

Requirements

8+ years of experience supporting federal customers in growth, account management, business development, capture, customer engagement, program leadership, or related roles, including demonstrated experience supporting the Department of Veterans Affairs (VA).

Demonstrated experience building and maintaining customer relationships within federal agencies and leveraging those relationships to identify and qualify growth opportunities.

Experience identifying, qualifying, and shaping federal opportunities prior to solicitation release.

Strong understanding of federal acquisition processes and the business development lifecycle.

Proven ability to gather customer intelligence, understand mission priorities, and translate customer needs into actionable growth strategies.

Demonstrated ability to develop relationships and influence outcomes in environments where the individual does not have direct authority.

Strong verbal and written communication skills with the ability to engage executive-level stakeholders, customers, and industry partners.

Ability to work independently while coordinating across delivery, growth, technical, and corporate support organizations.

Experience developing and maintaining opportunity pipelines and supporting account growth strategies.

Ability to travel periodically within the Washington, DC metropolitan area and to customer locations as needed.

Desired

Existing relationships within VA organizations, particularly within OIT, VHA, VBA, or enterprise modernization organizations.

Experience serving as an Account Manager, Client Executive, Business Development Executive, Customer Success Lead, or similar customer-facing growth role.

Demonstrated success identifying opportunities that progressed into qualified pipeline, capture efforts, or contract awards.

Experience building account plans, stakeholder maps, and customer engagement strategies.

Familiarity with VA budgeting, acquisition planning, and procurement forecasting processes.

Experience supporting growth efforts related to cybersecurity, cloud, data and analytics, AI, digital modernization, health IT, or enterprise IT services.

Experience developing and managing strategic teaming relationships with federal contractors, technology providers, and systems integrators.

Familiarity with federal market intelligence tools and pipeline management practices.

Experience working within matrixed organizations that require coordination across solution teams, recruiting, pricing, contracts, finance, and proposal organizations.

Shipley Business Development, Capture, or Proposal certifications; Certified Capture Manager (CCM); PMP; or other related professional certifications.