Operations manager, optimization

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state and territorial affiliates and more than seven million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change.

The Operations Manager position is part of NWF’s Program Operations team and focuses on business optimization. The Operations Manager will work with stakeholders across the organization to help NWF achieve operational excellence. On any given day, that might consist of writing a guidance document, mapping a process, analyzing data to understand impact or pain points, and strategizing to help leadership make decisions.

The ideal candidate will be curious about how things work, passionate about making things better, and practiced at bringing people together and moving them to action. This position calls for someone who is fearless in carving their own path when the project is ambiguous and who will know how to create clarity for others.

This position is matrixed, reporting directly to the Senior Director of Program Operations and working collaboratively to support program leaders. This position will also work closely with other support departments of the organization including (but not limited to) Finance, Philanthropy, Legal, Human Resources, and Accounts Payable.

KEY RESPONSIBILITIES

Data and Evaluation

• Work with program and advocacy teams to develop operational performance metrics
• Help program and advocacy teams visualize data to identify where budgets face risks or opportunities with resources
• Analyze data and provide insights to help leaders make strategic operational decisions
• Report on program operational health and performance to leadership
• Administer current Airtable bases, ensure good data hygiene, and act as training resource on bases

Process and System Improvement

• Collaborate with various teams to map processes and pinch points
• Work collaboratively to suggest process improvements and project-manage implementation as required

Best Practices & Training

• Document best practices and create process documentation and standard operating procedures
• Develop onboarding documentation for Program Operations - standardized templates and workflows
• Train program operations leaders on new processes and systems as needed
• Train new Program Ops staff in tandem with their managers

General Program Operational Support

• Lead teams to solve complex and/or urgent operational issues
• Provide surge support when program operations teams need assistance with budget and grant management

QUALIFICATIONS

• Bachelor's degree or equivalent years of experience in a relevant field (e.g., business administration, finance, )
• 5+ years of relevant experience in financial management, operations, or administration capacity, preferably in a nonprofit setting. Federal grant management is a plus.
• 2+ years of experience influencing others (either with direct or indirect authority) to achieve a shared goal
• Comfort with adapting to changing priorities and learning new processes and software
• Demonstrated strong project management skills while collaborating across multidisciplinary teams, preferably in operations
• Ability to analyze datasets, synthesize data, and present findings to leaders
• Communicate clearly and distill complex technical concepts into layperson language
• Experience with soliciting information from teams while minimizing burden
• Reputation as a changemaker with a positive, solutions-oriented attitude
• Demonstrate skill in collaborating with multidisciplinary teams to support project outcomes
• High proficiency in Microsoft Office products including MS Word, PowerPoint, and Exhibit advanced skills in Excel functions such as writing formulas and data manipulation. Ability and experience working with Smartsheet, Airtable, or other project management tools

NWF VALUES

Your actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus. Your competencies should include:

• Being motivated by values of equity and responsibility to those most marginalized
• Consistently bringing a high level of empathy and social skills to work and interpersonal interactions
• Being committed to deepening an environmental justice approach in policy priorities, program development and partner engagement
• Actively seeks feedback, direction, and guidance from all team members and keeps staff informed of decisions that impact them
• Being dedicated to advancing NWF’s internal equity transformation and compelling partners and allies to incorporate equity into their work
• Passion for and commitment to NWF's mission

TRAVEL REQUIREMENTS

Approximately 1-2 times per year; 2-4 nights per trip.

Location and Work Mode

The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. This position will work remotely, although some travel throughout the year is expected.

Physical Requirements:

Cognitive & Intellectual Requirements

• Ability to understand, analyze, and apply complex information, policies, and concepts
• Ability to exercise sound judgment, problem-solve, and make decisions in situations involving ambiguity or competing priorities
• Ability to maintain focus and sustained attention and manage multiple tasks or work-streams
• Ability to listen, interpret, and respond appropriately in discussions with colleagues, leadership, and external stakeholders

Physical Requirements

• Ability to remain in a stationary position for extended periods of time while working at a computer or attending meetings
• Ability to operate standard office equipment, including computers, keyboards, monitors, telephones, and video conferencing tools
• Ability to communicate and exchange information in person, via telephone, and through electronic or virtual platforms
• Ability to read, review, and produce written and electronic documents, including prolonged use of computer screens
• Ability to move within an office or remote work environment to access files, meetings, or equipment as needed

Work Environment

Work is performed primarily in an office or remote environment. Role may involve extended screen time and participation in virtual meetings.

Compensation and Benefits

The salary range for this position is $72,000 - $80,000, commensurate with experience.

We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America’s best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week.

We offer these supports to help manage your mental, emotional, and physical health:

• Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member – including pets), and 11 holidays
• We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family.
• Up to 16 weeks of fully paid Family and Medical Leave
• Low-cost health, dental, and vision insurance options – all outpatient mental health is covered at in-network rates
• Therapist available at no cost
• Pet insurance and discount perk program
• Annual wellbeing allowance

In addition to your salary, we offer the following supports to your personal finances:

• Retirement plan with immediate match and vesting
• Annual year end retirement contribution
• Tuition Reimbursement
• Adoption and Surrogacy assistance
• Pet adoption stipend
• Student Loan management

Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers.

Application:

Applications will be reviewed on a rolling basis. Candidates should submit a cover letter and resume. NWF is an equal opportunity employer, and all qualified applicants will receive consideration for employment with regard to any classes or characteristics protected by law.

For more information on our recruiting process, please review our Careers page: https://www.nwf.org/About-Us/Careers.

We recognize that people come with a wealth of knowledge and talent beyond just the technical requirements of a job. Your experience, which may include paid and unpaid work, including volunteer work, helps build the competencies and knowledge that translates to our openings. Whether you’re new to the field, returning to work after a gap in your employment, or are taking the next step in your career path, if you believe you could excel in this role we encourage you to apply! Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. To be eligible for this role you must be a U.S. citizen or have valid work authorization to work in the U.S.

Please let us know if you require accommodations during the application or interview process by reaching us at hrhelp@nwf.org or 703-438-6244.

If selected for this position, a background check will be conducted.