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ScholarTrip

ScholarTrip

·10 days ago

Customer support specialist

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Location

remote, FL, United States

Salary

$46k – $56k/yr

Commitment

Full Time

Level

Entry with Degree

Required skills

Customer supportCommunication skillsComputer skillsTyping skillsCRM softwareTravel servicesProblem solvingItinerary management

Job Description

ScholarTrip is hiring a Customer Support Specialist in Jacksonville, Florida to assist customers with travel questions, bookings, and service requests. This is a remote position for Jacksonville-area candidates. Full-time and part-time schedules are available. Pay: $23–$28/hour. No previous experience is required. Training is provided.

Duties

  • Respond to customer questions by phone and email.
  • Assist with bookings and travel requests.
  • Help with itinerary updates and changes.
  • Provide clear and accurate information.
  • Maintain customer records and notes.
  • Escalate complex issues when needed.

Qualifications

  • Must reside in the Jacksonville, FL area.
  • Authorized to work in the United States.
  • High school diploma or equivalent.
  • Strong communication skills.
  • Basic computer and typing skills.
  • Ability to work independently from home.

Extra Skills (Optional)

  • Customer support experience.
  • Familiarity with travel services.
  • Experience with CRM software.

Benefits

  • Competitive pay of $23–$28/hour.
  • Full-time or part-time schedules.
  • Fully remote work arrangement.
  • Paid training and onboarding.
  • Paid time off for eligible employees.
  • Career development opportunities.

Join ScholarTrip and help provide responsive travel support to customers from the Jacksonville area.

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