Industrial Commission

ARE YOU READY TO WORK FOR AN EXCEPTIONAL STATE AGENCY THAT WORKS TO PROTECT THE LIFE, HEALTH, SAFETY AND WELFARE OF THE EMPLOYEES IN THE STATE OF ARIZONA? APPLY WITH US! THE INDUSTRIAL COMMISSION OF ARIZONA (ICA) IS COMMITTED TO THE HIGHEST STANDARDS OF COMPLIANCE, DEMONSTRATING LEADERSHIP IN ALL AREAS, AND TEACHING AND WORKING WITH EMPLOYERS AND EMPLOYEES TO MAKE THEM SUCCESSFUL. A THRIVING WORKFORCE IN ARIZONA IS WHAT WE STRIVE FOR AND WORK TOWARDS EACH DAY

Administrative Service Officer 1

(This position is an internal posting for ICA employees only)

Job Location:

ADMINISTRATIVE LAW JUDGE (ALJ) DIVISION

ADDRESS: 800 W. WASHINGTON ST. PHOENIX, ARIZONA 85007

Posting Details:

SALARY: $25.9615

GRADE: 19

CLOSING DATE: OCTOBER 1, 2026

Job Summary:

We are currently seeking a talented, versatile, and dedicated Administrative Service Officer to join our Administrative Law Judge (ALJ) Division in Phoenix, Arizona. Put your legal and office experience to good use by contributing to a noble mission: to protect the life, health, safety, and welfare of Arizona’s employees.

The ALJ Division is the administrative tribunal of the Industrial Commission. Its mission is to resolve all disputes coming before it efficiently and equitably, and has jurisdiction over disputes that arise under the Arizona Workers’ Compensation Act and the Arizona Minimum Wage Act. It is also authorized to resolve disputes referred from other State Agencies.

The purpose of the Administrative Services Officer 1 position is to provide the necessary administrative support for the Administrative Law Judge (ALJ) Division.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Direct supervision, review, and evaluation of the work of ALJ Division Legal Secretary IIs; counsel/reward/discipline as necessary to achieve division's goals and meet legal requirements; plan daily work flow.
• This position will review maintain confidential files, compose legal notices, orders and correspondence, manage judicial calendar and cases.
• This position will also train and supervise legal secretary regarding ALJ cases management document production, database utilization, general ALJ secretarial responsibilities and duties ALJ document management.
• Prepares ALJ statistical reports.
• Perform secretarial and procurement duties, to include researching and reconciling vendor invoices as well as ordering supplies and equipment.
• This position will collaborate with MIS and vendors in the development and administration of the system application for electronic filing and portal access.

Knowledge, Skills & Abilities (KSAs):

Knowledge in Arizona Workers' Compensation laws, rules and regulations, ALJ Division workflows, sequences and patterns, Windows, Google, Word and Excel, Agency and Division information system.

Skills in excellent analytical problem solving skills, oral and written communication skills, typing and keyboard skills, skill in developing spreadsheets and creating statistical reports.

Ability to effectively manage projects and meet deadlines, manage heavy workload with high level of accuracy and production, interpret and manage ALJ case management transaction histories, and workflow reports, develop spreadsheets and create statistical reports to analyze ALJ data, effectively develop training curriculum and provide training to Legal Secretary personnel, recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.

Selective Preference(s):

Experience working with judicial case management systems; high level working knowledge of Salesforce and Box a plus.

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leave, Vacation with 10 paid holidays per year, Health and dental insurance, Retirement plan, Life insurance and long-term disability insurance, Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Contact Us:

If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.